Viaprin scam

This is a typical case for them and I'm contacting a lawyer because I'm so mad. The latest is, "If the customer does not pay postage, we do not know when it will be received. The post office can and will tell the customer the product will be delivered in a couple days, I, however, have seen from my experience, a product that has been refused or return to sender does NOT go directly back to where it came from. I can go to a few different post offices and sit there, and then be sent back and forth. If we did receive the package and it had the rma # on the outside of the package, the shipping department would not refund the account as it is our policy the customer needs to pay postage to return for refund. As stated previously, THERE IS NO CREDIT DUE FOR THIS CUSTOMER. WE WILL NOT BE REFUNDING THIS CUSTOMER'S ACCOUNT AS NO PRODUCT HAS BEEN RECEIVED. If product has been received, no refund will be processed as per our return/refund policy which states no refund will be processed without proper postage. The reason this policy is in place is because this product is an oral consumption product which needs to be kept at room temperature, so if it is going back and forth across the country, we do not know the temperature it is kept at, therefore, we do not know if the product is good or not so it is discarded. Thank you." By the way, I have a copy of the refund policy and it does not say that at all. The first thing was return it, then I needed a confirmation number for return, then I needed to pay postage, now, it's over 30 days, the items need to be room temp, and on and on. I haven't given up yet. I just hope people read this before they order.